Szukana fraza: [Abstrakt = "The paper contains discussion of some methods of the measurement of higher education quality. This article consists of two parts. The first presents concepts of\: quality, service quality, and service quality in education. The second part of the paper introduces two selected methods of the measurement of higher education quality\: a model of SERVQUAL, and the quality index which can be used to create the rankings of academic institutions."]

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